Friends and Family Test - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust ask all patients to tell them about the standard of care and treatment they receive.

This is called the Friends and Family Test.

 The Trust has a number of ways for patients to complete the test, including sending a text message within 24 – 48 hours after discharge, postcards (available from the wards and departments) and online via web links.

They ensure that day case patients or those who attend the Outpatients Department receive one request in a 30 day period; this ensures that patients are not asked for feedback too often.

If you have been treated at any of the trusts hospitals and have not received a request to complete a Friends and Family Test card within 24 – 48 hours of your appointment or discharge and would like to tell them about your experience, please click on the link below and select the relevant department.

INPATIENT

OUTPATIENT

MATERNITY

Any questions can be accessed here http://www.sthk.nhs.uk/friendsandfamilytest

 Or you can watch the video below that gives you more information