Healthwatch St Helens continue to work hard in the ever changing landscape of health and social care for the communities of St Helens. We ensure that NHS leaders and decision-makers hear your voice and use your feedback to improve care. We can also help you find reliable and trustworthy information and advice. Over the year we’ve been out and about in the community listening to your stories, engaging with partners and working to improve care in St Helens.
Qwell St Helens
Free instant access digital mental health support is now available across St Helens for everyone aged 18+. The NHS commissioned service provides free, safe, and anonymous online mental health support whenever you need it.
Kooth St Helens
Free instant access digital mental health support is now available across St Helens for everyone aged 10-25. The NHS commissioned service provides free, safe, and anonymous online mental health support whenever you need it.
We're Still Here for You
The Government has announced that it wants to change the law to:
1. Transfer the work of Healthwatch England to the Department of Health and Social Care.
2. Transfer the work of local Healthwatch services to the NHS and local authorities.
What does this mean right now?
While these changes will happen over time, the law has not yet been changed.
This means we are still here, open, and working for you.
We continue to:
1. Listen to your experiences of health and social care.
2. Share what we hear with those in power to help improve services.
3. Provide advice and information to help you find the support you need.
We will keep you updated as more details become available. In the meantime, thank you for your continued support.
Share your views to make a difference
Share your views online, or contact us via email or phone. The more people share their ideas, experiences and concerns about National Health Service (NHS) and social care, the more services can understand what works and what doesn't.
How we're making a difference
Find out more about the ways we're helping to improve people's experiences of health and social care services.
Champions for users of health & social care services.
We are here to make sure that those running services, and the government, put your views at the heart of care.
News and views
NHS Industrial Action update
Resident doctors (formerly known as junior doctors) are scheduled to strike for four days from 7am on Monday…
News
Referral to First Appointment – Patient Experience Survey
We are conducting a survey to better understand your experience from the time you were referred to your first…
News
Being a trusted source of reliable information, Healthwatch St Helens continues to act as a pivotal communication link between local organisations, health services, social care as well as local volunteers all working to help and support local people.
Latest reports and publication
Support for people with diabetes in St Helens
In 2025/2026, one of our key priorities was to better understand the…
Find out more
Understanding Waiting Times from Referral to First Appointment
In 2025/2026, one of our key priorities was to gain a better…
Find out more
Advice and information
Mental Health Support over Christmas - Service Opening Times and Crisis Lines
The festive period isn't always festive for everyone. It can be a difficult time for some. Whatever the issue and whatever is going on, it'…
Public Urged To Use NHS 111 Ahead Of Doctor Strikes
People across Cheshire and Merseyside are being urged to use NHS 111 for all non-emergency healthcare needs ahead of industrial action by resident…
"Too Much Blue - Get a Review" Campaign
‘Too Much Blue - Get a Review’, is a new campaign focused on child asthma - developed by Beyond, the NHS Cheshire and Merseyside children and young…
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