At the beginning of the COVID-19 pandemic, the Cheshire & Mersey Healthwatch network felt it was important to understand what people in our local areas were experiencing when trying to access health care for long-term conditions and any other health concerns, not related to the COVID virus.
The Cheshire & Mersey local Healthwatch network includes Cheshire East & West, Halton, Knowsley, Liverpool, Sefton, St Helens, Warrington and Wirral. This is an established network that has worked in collaboration on many joint pieces of work, including work around the NHS Long Term plan
and A&E attendance.
We would like to express our appreciation to Healthwatch Liverpool who developed a survey which they shared with the rest of the network, so that what we were asking in the survey was fairly consistent but we could adapt the questions if required.
Healthwatch St Helens would like to make it clear that this survey was intended to allow local people to voice their concerns and providers and commissioners to understand what challenges they might encounter further down the line, as a result of the Covid crisis. It was, in no way, intended to criticise or put providers under added pressure, during this unprecedented time.
How did we collect your views?
We would like to express our appreciation to Healthwatch Liverpool who developed a survey which they shared with the rest of the network in order that what we were doing was consistent but the questions could be adapted as required.
The survey was published on our website and was promoted widely via Twitter, Facebook, our monthly newsletter and our various usual communication channels. We contacted all GP Practice Managers in St Helens who sent out the link to the survey, via text, to all of their patients.
What did you tell us?
We received 2573 responses to the survey, with over 300 people choosing to give us additional information about their experiences. Some people left their contact details because they wanted to tell us more or they wanted help or support. Everyone was contacted by the Support Team and were signposted to other organisations for support where necessary.
The full report can be found in the attachment below.