Our complaints process

Report - 10 August 2022

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We aim to provide the best possible service, but we do not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy from Halton and St Helens Voluntary and Community Action provides more information on our approach and process to resolving complaints about our work.

Downloads

If you need this document in an alternative format please contact

[email protected] 

Or call 00000 00 0000.

 

Downloads

File download
Complaints Policy
Download (PDF 103 KB)

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