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Hospitals Need To Do More To Show People How They Learn From Complaints

16/01/2020

Healthwatch England's latest report goes live today, taking a closer look at hospital complaints. Sir Robert Francis will be sending a letter out to all hospitals and NHS leaders to make them aware of the report and the action that needs to be taken.


Key findings include:

  • Only 38% of trusts make public any information on the changes they’ve made in response to complaints.
  • Local reporting on complaints is inconsistent and inaccessible.
  • Our analysis shows that only 1 in 8 hospital trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes to reporting on complaints.

The full report can be found by clicking the link below:

https://www.healthwatch.co.uk/blog/2020-01-15/hospitals-need-do-more-show-people-how-they-learn-complaints?utm_source=Local+Healthwatch+newsletter&utm_campaign=8827ac738d-Network+newsletter+20191203_COPY_01&utm_medium=email&utm_term=0_f7b9fd266c-8827ac738d-238700697&mc_cid=8827ac738d&mc_eid=01b5ee002a

 

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